Frequently Asked Questions

Social Distancing & Sanitization Protocols

What are policies for guests of the Salon?

  • Reservations are recommended as most people are booking in advance.
  • We accept cash, Crescent Hotel & Spa Gift Cards, credit, and debit cards.

How is New Moon Spa disinfecting lobbies and common areas?

  • The front desk workspace is disinfected throughout the day – includes computer keyboard, phones, door handles, light switches and POS equipment.
  • All doors and door handles are sanitized throughout the shift.
  • Waiting area chairs/couches are spaced in such a manner to accommodate social distancing requirements.
  • Signage has been placed in windows to notify guests of our diligence in practicing proper safety measures.
  • Hand sanitizer is available within the salon/retail/treatment rooms.
  • Hot Tub is cleaned and disinfected all non-porous surfaces. By appointment only. Single party use.
  • Infrared Sauna – By appointment only.
  • Fitness Room – Single party use. Cleaning and disinfecting equipment. Bike #2 will not be scheduled for use to create 6ft distancing unless you are in the same party.

How is New Moon Spa disinfecting salon work stations?

  • Stylists are cleaning and disinfecting all hair tools/supplies, drawers, chairs, and containers for storage.
  • All items on nail stations must either be new, never used or cleaned and disinfected.
  • Stylists are cleaning and disinfecting all shampoo bowls, tubs, handles, hoses, spray nozzles, shampoo & pedicure chairs.
  • We turn on pedicure jets and let disinfectant solution circulate for 10min.
  • We ensure all single use materials are new.

How is New Moon Spa disinfecting treatment rooms?

  • We clean and disinfect equipment and treatment tables.
  • We ensure all single use items are new.
  • All linens are changed between guests.
  • PPE such as gloves, drapes and linens should be changed between each client. These used items will be cleaned and disinfected or discarded in a closed container.

Reservations & Cancellations

What are reservation protocols?

Spa services are available by appointment only. We recommend calling as far in advance as possible to ensure availability. A credit card or debit card is required when making reservations.

What are cancellation/change policies?

We request the courtesy of a 24-hour cancellation and change of services and/or times notice for all Spa and Salon services. Cancellations and changes of less than 24 hours or no-shows will be charged at 80%.

If you arrive late, we will do our best to accommodate the remainder of your service.

What are cancellation policies for Bridal Parties and Groups?

We require a 2-week cancellation.

Note: We value your privacy and will not share collected personal information to third parties.